Return Policy
This page explains how Aaroyaa handles return-related concerns, including damaged items, incorrect deliveries, review steps, and refund or replacement support.
Raise the issue soon after delivery for faster review.
Photos or order details may be requested by support.
Final path depends on availability and order condition.
Banking partner timelines can affect settlement speed.
Policy Overview
Because Aaroyaa products are prepared, packed, and shipped with care, most orders arrive smoothly. If something is off, we encourage customers to report the issue promptly so our team can review it and suggest the right resolution.
Share your order number and issue details with sales@aaroyaa.com or call +91 9770678519.
If you receive a damaged, incorrect, or materially defective item, please raise a return or replacement request within a reasonable reporting window after delivery. The product should remain unused where possible and be kept with its original packaging for review.
Once a request is raised, Aaroyaa may ask for order details, photos, videos, or a short description of the issue. This helps our team verify whether the item qualifies for a return, replacement, or another suitable resolution.
Approved cases are typically resolved through a replacement, store support, or a refund, depending on stock availability and the nature of the issue. Refund timelines can vary based on the payment method and banking partner.
Bulk, event, hospitality, or custom-prepared orders may follow a separate approval process because of the made-to-order or volume-based nature of fulfilment. Our team reviews these requests case by case before confirming the resolution path.
Returns may not apply in situations where the product has been used after delivery, the issue is reported too late to verify, or the concern relates to natural variation in eco-material texture that does not affect functionality.
If you need help with a delivered order, contact Aaroyaa support with your order number and issue details. We aim to review genuine return concerns as quickly as possible and guide you on the next steps.
If you want clarity on shipping, delivery, returns, or large-order handling before placing an order, our team can help.